Frequently Asked Questions

Select pure whey isolate if you want a clean post-workout drink, or choose our amino complex if you prefer a light fruit-flavoured option. Both powders contain zero unnecessary fillers and dissolve cleanly in plain water.

Our whey protein comes directly from clean milk through cold microfiltration rather than as a cheese manufacturing byproduct. This keeps the protein structure intact and free from chemical additives.

Our partner couriers carry parcels up stairwells directly to your door across Cebu City. Please note your floor level and apartment number in the delivery address field during checkout.

Once your unopened, sealed container arrives back at our workshop and is checked, we transfer the refund directly to your nominated bank account. Bank transfers typically reflect on the same business day.

Every dispatched order includes a printed sales invoice inside the shipping carton alongside your products. Orders confirmed before 15:30 on business days are prepared for dispatch the same afternoon.

You can return any unused item in its original packaging within 30 days of delivery. Contact our support desk with your order details, and return shipping is paid by the customer unless the item arrived faulty.