Order processing time

If you place your order before 15:30 on a working weekday, we prepare and dispatch it that afternoon. Purchases made past the cutoff, over the weekend, or on official holidays ship the following business day. A confirmation with your order number arrives once received, followed by a dispatch message with tracking once your parcel leaves our hands.

Following your parcel

• Check your shipping email or text message and select the carrier link.
• Alternatively, go to our tracking page and submit your order details.
• Movement logs show up after the carrier scans the parcel, typically within 24 hours of leaving our table.
• Route scans appear at each depot stop until the box reaches your door.

Estimated delivery times

Transit days are counted from handover and represent estimates rather than fixed delivery promises. Rural routes may require 1-2 extra days.

Shipping and handling costs

We ship parcels across Philippines without delivery charge on orders above ₱2500, while smaller boxes carry a fee of ₱120. Your final parcel fee is calculated at checkout before you approve the order.

International shipping

For orders travelling beyond Philippines, delivery charges and transit estimates display at the register. Import fees and local customs levies are set by your local authorities and remain the responsibility of the recipient. Any parcel rejected during customs inspection is processed under our return terms.

Parcels that arrive damaged, delayed, or lost

6.1 Damaged

Please inspect your box upon arrival. If the container or inner jars show breaks or spills, take a few clear photographs and email [email protected] within 48 hours. We will dispatch a fresh jar at our expense or return your payment; you do not need to ship the damaged goods back unless we specifically request it.

6.2 Lost

If your tracking record stalls without an update for 5 business days, send us your order number. We will file a formal inquiry with the carrier and either prepare a replacement box or issue a complete refund, per your instruction, within 10 business days of your message.

6.3 Packages marked delivered that have not arrived

First check around your entryway, with building staff, and nearby neighbours, then contact us within 3 days of the delivery scan. We will initiate an inquiry with the postal service and share updates until the parcel is located or resolved.

Questions about this policy

Reach us at [email protected] or speak with our workshop on +63 412 751 795 throughout Mon-Thu 08:30-16:30, Fri 08:30-15:00, Sat 09:00-12:30. We answer every note within one business day.

Merchant

Montanepure Nutrition Corp.

Registered address

Unit 204, Raintree Mall, 528 F. Ramos Street, Cebu City, 6000, Philippines

Email

[email protected]

Phone

+63 412 751 795