Montane PureShipping & Delivery
Every batch packed at Montane Pure is handed off to a registered courier with continuous tracking. Here you will find our transit times, delivery rates, and how we handle delayed, misplaced, or damaged parcels.
1. Order processing time
Orders submitted prior to 14:30 on regular working days leave our workshop before sundown. Requests completed later, on Saturday or Sunday, or during public holidays go out the following working morning. A purchase summary with your reference code arrives as soon as you order, followed by a dispatch message carrying your route code once the parcel is on the road.
2. Following your package along the trail
- Check your dispatch notification by text or inbox and tap the shipment link.
- Alternatively, visit our tracking portal and input your order code.
- Waypoint events begin registering once the driver scans the crate, usually within 24 hours of leaving our floor.
- Fresh location notes appear at each distribution hub until the parcel reaches your door.
3. Estimated delivery times
Transit estimates calculate working days after parcel handover and serve as approximations rather than strict arrival promises. Rural trails or high-country regions can take 1-2 additional days.
| Region | Estimated delivery time |
|---|---|
| Philippines | 2-4 business days |
| Other destinations | Calculated at checkout prior to bank transfer |
4. Shipping and handling costs
Standard post is on us for hauls over ₱2800 across Philippines; under that mark, freight runs ₱120. The exact fee for your destination is detailed on the order summary before you confirm.
5. International shipping
For shipments heading beyond Philippines, delivery charges and transit estimates are shown during checkout. Import tariffs and regional customs duties are established by the destination government and rest with the recipient. Consignments rejected at border clearance are handled according to our standard return policy.
6. Missing, mishandled, or damaged parcels
6.1 Damaged
Look over the parcel upon delivery. If the cardboard or tubs took a knock, capture clear photographs and write to [email protected] inside 48 hours. We will dispatch a fresh jar at our expense or return your funds; there is no need to post the damaged goods back unless requested.
6.2 Lost
Should your tracking sit motionless for 5 working days, drop us a line with your order code. We will launch an investigation with the carrier and either dispatch replacement fuel or refund your balance in full, per your preference, within 10 business days of your report.
6.3 Parcel marked as delivered without arrival
Ask family members, adjacent neighbours, and your area collection depot first, then contact our team within 3 days of the recorded drop-off. We will file a formal trace with the carrier and keep you informed through every step.
7. Questions about this policy
Send word to [email protected] or ring +63 918 657 744 through Mon-Fri 08:00-16:45, Sat 10:00-15:30. We answer every note within one business day.