Privacy Policy

This document covers the pages at montanepure.online, the orders logged through our workshop store, and your direct notes to us. External portals linked from our site run on their own terms.

Responsibility for your data rests with Montane Pure Nutrition Inc., situated at 35 Assumption Road, Barangay Kabayanihan, Baguio City, 2600, Philippines. Direct all privacy requests to [email protected] or call our team at +63 918 657 744.

We request only the practical information needed for the specific operational jobs noted below.

3.1 Information you provide directly

Your name, postal destination, email, and phone number when an order is booked, alongside whatever notes you write to our team or post as product reviews. Retained across the fulfillment timeline and statutory bookkeeping window, with correspondence kept for up to 3 years after our last conversation.

3.2 Payment and transaction data

The parcel reference, selected proteins or blends, order totals, bank transfer records, and transit stage. Card numbers and banking credentials are never keyed into this platform. Stored strictly through the mandatory fiscal retention period.

3.3 Automatically collected information

Network IP, browser identity, device specs, visited paths, referral roots, and visit timestamps, noted in server ledgers and by tracking tags listed in our Cookie Policy. Server logs clear after 30 days, while aggregated analytics stay on file for up to 14 months.

3.4 Marketing and advertising data

The outdoor channel, campaign, or link that pointed your path here, retained purely to credit the referral to that effort. Discarded after up to 90 days.

3.5 Details supplied by external partners

Courier tracking milestones and bank transfer clearing notices from our payment processors, paired directly with your dispatch reference.

3.6 Children

This portal is not intended for visitors below 18. We do not deliberately log records from youths, and a parent or guardian may contact [email protected] to have any such profile promptly purged.

We require your name, destination address, email, and telephone line so we can ship your supplements and keep you informed along the trail. Orders cannot proceed without these basics. Any further detail is entirely voluntary.

• To assemble packages, verify bank transfers, send out supplies, and coordinate returns or repayments when needed.
• To reply to customer letters and transmit dispatch alerts through email or direct text.
• To safeguard workshop infrastructure, spot irregularities, and observe how athletes navigate our shop.
• To share seasonal product releases only when requested, always featuring an opt-out link in every dispatch.
• To fulfill legal requirements, including statutory ledger keeping and tax documentation.

We never trade or sell personal data. Outside handoffs are restricted to the partners outlined below, under strict contractual instructions to use it only on our terms.

6.1 Payment processing

Our banking partners handle only the data required to clear and balance your bank transfer.

6.2 Shipping and fulfilment partners

The freight carrier receives your full name, road address, and contact number so the crew can drop your order and coordinate the handoff.

6.3 Service providers

Server hosts, email dispatch systems, and internal helpdesk tools handle records under our supervision.

6.4 Advertising and analytics partners

Analytical and marketing tags, active solely after your agreement, transmit browsing metrics to external providers as detailed in our Cookie Policy.

6.5 Legal and regulatory disclosures

We provide records whenever required by formal statute or to protect our position, such as during a transaction disagreement.

6.6 Business transfers

In the event that our workshop changes hands or merges, your records transfer to the succeeding team under identical privacy safeguards.

Certain technical partners may handle files outside Philippines. Whenever this occurs, we depend on formal adequacy decisions or standard contractual clauses so your data retains its proper defenses.

In accordance with Data Privacy Act of 2012, your individual standing covers data subject rights.

8.1 Review, amendments, removal, and transfer rights

You have the right to inspect your stored records, amend inaccuracies, request erasure, obtain an export in standard digital form, limit or contest processing, and revoke prior consents. Any withdrawal leaves past lawful processing unaffected.

8.2 Marketing choices

Each seasonal bulletin includes an unsubscribe footer. Non-essential tracking scripts can be deactivated whenever you choose through the cookie console.

8.3 Exercising your rights

Send your request to [email protected]. We might verify your identity prior to answering, and we reply within 30 days. You also retain the right to file a grievance with the data oversight office in Philippines.

We run this site through an encrypted HTTPS connection. Customer records remain on protected hardware accessible only to workshop personnel and suppliers carrying out specific tasks. Payment cards are never collected or retained on our servers.

Order paperwork and fiscal registers stay on file for the statutory accounting duration before being destroyed. Customer service correspondence remains archived for up to 3 years from our last exchange. Raw server logs purge after 30 days, aggregated site metrics persist for up to 14 months, and promotional permissions remain active until revoked.

Outbound links pointing to community hubs, partner networks, or payment processors direct you to independent services with their own terms. We hold no liability for their data handling.

We adjust this privacy text whenever internal routines or legal frameworks shift. The active standard is always the version posted right here, marked with its latest revision date near the header.